Banfield Pet Hospital

Reviews

• Christina Carlisle

  Mar, 04 2018
  ★ ☆ ☆ ☆ ☆
  I feel like they do not care about your dogs well being and only care about your money. My dog developed an esophageal stricture after a tooth extraction/cleaning that was performed at this location. She got to the point where she could only eat watered down wet food, everything else she would regurgitate. I tried calling this office several times and no one would answer the phone. When I finally did get an answer, I explained what's going on to the girl at the front desk. Her response was "Think about it...if you had a tooth pulled, you would have problems eating too." Really? A couple of days later, when the symptoms continued to get worse, I decided to go to a different vet to get a second opinion. I'm so glad I did. It was at this vet's office where she got a diagnosis. I ended up taking her to a specialist and, $5,000 later, she is back to about 80% meaning she can eat kibble after it's been soaked in water. She is only 4 years old and had 1 tooth extracted. She had zero issues before the dental procedure. I called Banfield, they did not care. The office manager, Casey, did not once ask how my dog is doing. All he cared about was getting the money for the dental procedure when I said I want to cancel my plan. I told him I want to cancel the plan because I no longer want to use their services. He refused to let me cancel the plan unless I paid $600 (I don't remember the exact amount) for the dental procedure...the same dental procedure that caused the $5k problem. My options were to pay the $600 now or continue paying the monthly fee through December with three months worth of fees being waived.

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