SEPHORA

Reviews

• Amber Anderson

  Aug, 03 2018
  ★ ☆ ☆ ☆ ☆
  If you want to be stalked, verbally harrased, and verbally accused of theft. This is your store!!
  My daughter is fond of her friends mascara. While at the mall, they decided to enter sephora so the friend could show my daughter the mascara she uses. My daughter asked a specialist if they had it. They brought the girls to item and followed up with “are you going to purchase this”. My daughter told the clerk not at this time, and explained why. While the girls looked around and preceded to put items in basket for purchase, the clerks stalked them and would physically take sample items out of their hands. At one point, a male clerk approached the girls and said, “stop with the act and give it back”. When my daughter and her friend decided to leave because they were extremely uncomfortable with being followed and verbally harrassed, one of the male clerks standing at the exit taunted the girls with “ are you sure you didnt take any mascara today?”
  Absolutely disgusting! I called the store and spoke with Tanner (supposed manager on duty) he was argumentative and full of excuses. I understand the need to zone for loss prevention. However, retail clerks cross a legal line when they verbally harrass and falsely accuse a patron. I asked for contact info for a district or regional manager, I was told “ I am not able to give you that information. “ Instead, I was given a customer service number. When I called customer service, I was asked to send complaint via email. I will send an email, but clearly this company has an issue with accountability, responsibility, and customer service. How they treated my daughter and her friend was unexcusable and we will no longer be supporting this business.

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